For those of us which were able to secure a Watchdogs Playstation 4 Launch Bundle preorder (which for me was back in June 19th of this year), we were, I am sure, all quite disappointed when the news broke that the Watchdogs game would be delayed until further notice across all platforms including the PS4, which obviously left any associated bundles in a precarious state to say the least.
Though this delay was through no fault of Amazon, they were quick to action by (in my case) altering my original preorder to simply a Launch Edition preorder that excludes the delayed game. The delivery estimate was set as November 15 and remains so to this day (11/13/2013), but here is the dilemma. In addition to this Launch Edition preorder, my Battlefield 4 Playstation Bundle was also estimated to arrive on the 15th and as of this moment is preparing to be shipped: my Launch Edition Playstation displayed no such notification.
Well as the launch day is rapidly approaching, naturally, I was a bit concerned and upon contacting Amazon, they promptly responded as follows:
Thanks for writing to us at Amazon.com. I understand your concern.
A quantity limit is the maximum number of any item that can be purchased. These limits can’t be increased.
Items with quantity restrictions have very low prices and/or a limited supply, and we want to ensure that many customers are able to order them. As our prices and product supply change, these limits may change too.
For item(PlayStation 4 Battlefield 4 Launch Day Bundle):
I checked your order and see we’re preparing your order for shipment now, and still expect to ship it in time for delivery by the date listed in Your Account: November 15, 2013.
We’ll send you an e-mail when your order ships. You can follow the order’s progress in Your Account
I urge anyone who had their Watchdogs preorder delayed or altered to contact Amazon support (here: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true) and verify whether or not the deliver estimate continues to be accurate. To the credit of Amazon’s customer service representatives, they have been quite accommodating, but needless to say… I have had my heart set on this impending launch for some time and although the previous dilemma due to the Watchdogs delay was quickly abated, again to Amazon’s credit, I am again left in a position of uncertainty, as well might be many others.
I do wonder why, if the original preorder which included the Watchdogs game (again, which was ordered in June), the consoles dedicated to THAT bundle could not simply take their place as the independent Playstation Launch Bundle that Amazon downgraded my order to in response to the delay? Where did those consoles go to? Surely as this was months and months ago they could have been “redirected” to the appropriate reservation-holder?
Now don’t everyone go cancelling your preorders! I am still in communication with customer service and the rep seems intent that the console WILL in fact arrive as scheduled on the 15th, I will update as information becomes available.
PlayStation 4: Launch Edition will enter the shipping soon process within 24 hours”
That’s all for now, good luck to everyone,
Omar W. Khan